November 2023
Safety Alert
LG home energy storage system batteries
A national safety warning notice has been issued, warning of fire risks associated with recalled LG solar lithium-ion batteries. The LG solar lithium-ion batteres are installed in solar energy systems across Australia – including Victoria.
For details of the safety warning notice, see ProductSafety.gov.au
The ACCC has also issued a media release about this safety warning notice: Consumers urged to immediately check for recalled LG solar batteries (ACCC)
If you have a solar energy system, you should check whether your solar storage battery is subject to recall today. This includes non-LG-branded solar storage systems because they may also contain a recalled LG battery. Affected batteries were supplied nationally through multiple retailers from 21 January 2016 onwards.
“If a battery is subject to recall, it should be switched off immediately,” Deputy Chair Catriona Lowe said.
What to do
- Check if your battery has been recalled.
- Switch your battery off if it’s been recalled. Refer to your energy storage system’s instructions or contact the installer or LG.
- Contact LG or SolaX to arrange a free replacement, refund or software update.
Images of the batteries subject to recall
