Terms and Conditions

APPLICATION OF THESE TERMS AND CONDITIONS In this Agreement, “the Contractor” is Artec Solutions Pty Ltd ABN 44 613 668 572 trading as Artec Solutions, its successors and  assigns or any person acting on behalf of and with the authority of  Artec Solutions Pty Ltd; “the Customer” is the person or entity  requesting goods and services from the Contractor and named as the Customer on the Contractor’s quote, Customer information form, and other  Customer paperwork; “Goods” means all goods sold, leased, rented,  consigned, bailed or otherwise made available to the Customer by the  Contractor including but not limited to electrical equipment and associated  components; “Site” means the place where the Contractor’s services will be  carried out; and “Services” mean the Contractor’s performance of electrical  work and associated services. 


2.1 Contractor’s Quote  

The Contractor shall give the Customer a quote specifying the Goods and  Services required in order to fulfill the Customer’s instructions and a cost  estimate for such Goods and Services.  

2.2 Acceptance by the Customer  

Where the Contractor has given the Customer a quote: 

a) the Customer shall accept the quote by signing and returning a  true copy of the quote accompanied by a purchase order  number, if applicable; 

b) quotes are valid for fourteen (14) days only unless an extension  has been authorised by the Contractor; and 

c) the Customer warrants that it has not relied on any  representation by the Contractor other than as supplied in  writing in the quote. 

2.3 Contractor May Revise Quote

The Contractor may amend a quote, if not accepted within fourteen (14) days from the date of the quote, to take into account any rise or fall in the cost of the Goods and Services as quoted and the Contractor shall notify the Customer of such amendment as soon as practicable thereafter. The Contractor will not be obliged to commence the Services until such time as the Customer agrees to the amendment of the quote. 

2.4 Pricing 

If there is any error or omission in the Quote, Artec Solutions reserves the right to change the contract sum on the Quote. This clause applies even if the Quote has been accepted by the customer. Prices quotes are subject to final costing assessment by Artec Solutions.  

2.5 Force Majeure 

Artec Solutions shall not be liable for any failure or delay in  supply or delivery of the products or works where such failure or delay is  wholly or partly due to any cause or circumstances whatsoever outside the  reasonable control of Artec Solutions, including, but not  limited to war, strikes, lockouts, industrial disputes or unrest, government  restrictions or intervention transport delays, fire, act of God, breakdown of  plant, shortage of supplies or labour, storm or tempest, theft, vandalism,  riots, civil commotions or accidents of any kind.  

2.6 Products & Works 

If any products and works specified within this quotation are unavailable at the time of works being carried out, Artec Solutions in its  absolute discretion may substitute a reasonable alternative.  


The Customer shall reimburse the Contractor for any costs, losses or expenses incurred by the Contractor should the Customer cancel an accepted quote. The time for payment of such cancellation shall be seven (7) days from the date of the Contractor’s tax invoice. 


The Customer shall provide exclusive Site access for the Contractor to complete any necessary work. Any interruptions due to no Site access or work by other trades or the Customer causing down-time may be billed at the Contractor’s hourly rate. Rates are available from the Contractor’s office during normal business hours 7am to 3.30pm. 


The Contractor shall NOT be liable for any problems with the Site due to another contractor’s prior work or latent conditions which are only revealed when installing the Goods. The Contractor will carry out any work needed to fix any such problem if it is considered necessary for satisfactory installation of the Goods. Any additional work necessary due to these 

circumstances is a variation and subject to Clause 9. If a price is not agreed, the charge will be the actual cost plus another twenty percent (20%) for the work. 


The Customer must clearly mark the exact location and identify all services above and below the ground that the Customer initiated at the Site, including but not limited to drains, pipes, sewers, mains and telephone and data cables, to enable the Contractor to prevent damage to all such services. Should the Customer fail to provide the Contractor with the location of services the Customer has initiated, then the Customer shall indemnify the Contractor from any claim for costs, expenses or losses. 


The hourly rate for ‘Do and Charge’ work may change should the Contractor experience latent conditions or obstacles requiring the hire of special  equipment to complete the work. Should the ‘Do and Charge’ work prove to  be more substantial than first envisaged, then the Contractor reserves the  right to raise a quote for the work. Before any further work is performed by the Contractor the Customer must accept the quote in a manner as specified in clause 2.2.  


The Contractor’s normal trading hours are 7am to 3.30pm Monday to Friday. Work performed (at the Customer’s request) outside those hours or on a public holiday will be at the Contractor’s discretion and will be subject to a surcharge. 


9.1 All requests for variations by the Customer or the Customer’s Agent must be made direct to the Contractor’s office during normal business hours (7am to 3.30pm). The Contractor will charge the current office administration fee plus $150 ex GST irrespective as to the variation being approved or not approved.  

9.2 The Customer shall indemnify the Contractor from any additional cost incurred by the Contractor should the Customer increase the scope of the Works and/or Goods to be provided. Proof that the Customer can afford the variation may be requested. 

9.3 If a response to a variation requested by the Contractor has not been received from the Customer within two (2) business days, the Contractor will carry out the Works described as part of its Scope of Works. Such variations may result in additional charges to the original Quote/Contract. 9.4 The Customer agrees to indemnify the Contractor from hold up and lost building time and any costs and expenses due to variation work requested or agreed to by the Customer.  

9.5 The Customer agrees to make no claim against the Contractor for liquidated damages related to delays due to variations that were requested by the Customer.  

9.6 Payment terms for variations shall be seven (7) days from date of invoice. Variations within a period subject to a progress payment shall be payable at that time and no later.  


10.1 Time for Payment  

Unless otherwise agreed in writing the Contractor’s payment terms are strictly seven (7) days from the date of the Contractor’s tax invoice. 

10.2 Deposit  

The Contractor may require a deposit from the Customer and the Customer acknowledges the Contractor is under no obligation to undertake any work as requested by the Customer until the deposit is received by the Contractor in full and when all details pertaining to contract are finalised. In the event of default as to payment owing to the Contractor on the part of the Customer, the Contractor shall be entitled to forfeit the deposit and  claim any profit or margin contemplated by or allowed for in the contract in  addition to any remedy available to the Contractor at law or in equity.  

10.3 Payment Claims 

The Contractor shall make any payment claims in accordance with The Building and Construction Industry Payments Act 2004. The Customer must respond appropriately and within the time specified in the Act. 

10.4 Administration Fee 

The Contractor reserves the right to charge a monthly fee of ninety dollars ($90) for any accounts not paid within the Contractor’s agreed payment terms. 

10.5 Interest  

The Contractor may charge interest at fifteen percent (15%) per annum calculated on a daily basis on amounts not paid within the Contractor’s payment terms. 

10.6 Damages 

The Customer must pay to the Contractor any costs, expenses or losses incurred by the Contractor as a result of the Customer’s failure to pay to  the Contractor all sums outstanding as owed by the Customer to the  Contractor including without limiting the generality of the forgoing any debt  collection and legal costs incurred in enforcing payment on a solicitor and  own client basis. 


11.1 To the extent required by the Australian Consumer Law (“ACL”), the  Contractor warrants that:  

a) the Works will be carried out in accordance with all relevant laws  and legal requirements in an appropriate and skilful way, in  accordance with the plans and specifications (where relevant)  using Goods that are good and suitable for the purpose for which  they are intended to be used and that, unless otherwise stated in  the Contract, those Goods will be new; and 

b) each provisional sum item allowance, if calculated by the  Contractor, has been calculated with reasonable skill and care,  having regard to all the information reasonably available when  the Contract is entered into (including information about the  nature and location of the Site). 

11.2 The Contractor warrants that the Works are, and that Goods supplied  are, free of defects at the time of completion and/or installation.  

11.3 If the Contractor be directed to reuse any materials or components  from the Site or elsewhere, then the Contractor will not accept any  responsibility for the aesthetic finishes, structural entity or any warranties  whatsoever attached to those materials or components. The Customer shall  indemnify the Contractor from any costs, losses or expenses associated with  the rectification or resupply of such materials or components.  

11.4 Subject to the ACL, the Contractor does not have to fix any problem  caused by misuse, abuse, wear and tear, damage caused by vermin, lizards  and insects, or normal shrinkage or movement, minor colour variation in  

natural products, work done by others or any defects in Goods supplied by  the Customer. 


12.1 Non-excludable Rights  

The parties acknowledge that, under the Australian Consumer Law, certain  conditions and warranties may be implied in these Terms and Conditions  and there are rights and remedies conferred on the Customer in relation to  the provision of the Goods and Services which cannot be excluded,  restricted or modified by the contract (“Non-excludable Rights”). 

12.2 Disclaimer of Liability  

The Contractor disclaims all conditions and warranties expressed or  implied, and all rights and remedies conferred on the Customer, by statute,  the common law, equity, trade, custom or usage or otherwise and all those  conditions and warranties and all those rights and remedies are excluded  other than any Non-excludable Rights. To the extent permitted by law, the  liability of the Contractor for a breach of a Non-Excludable Right is limited,  at the Contractor’s option, to the supplying of the Goods and Services again  or payment of the cost of having the Goods and Services supplied again. 

12.3 Indirect Losses  

Notwithstanding any other provision of these Terms and Conditions, the  Contractor is in no circumstances (whatever the cause) liable in contract,  tort including without limitation, negligence or breach of statutory duty or  otherwise to compensate the Customer for: 

a) any increased costs or expenses; 

b) any loss of profit, revenue, business, contracts or anticipated  savings; 

c) loss or expense resulting from a claim by a third party; or d) any special, indirect or consequential loss or damage of any  nature whatsoever caused by the Contractor’s failure to  complete or delay in completing the Services within a reasonable  time. 

12.4 Force Majeure 

The Contractor will have no liability to the Customer in relation to any loss,  damage or expense caused by the Contractor’s failure to complete the  Services or to deliver the Goods as a result of fire, flood, tempest,  earthquake, riot, civil disturbance, theft, crime, strike, lockout, breakdown,  war, the inability of the Contractor’s normal suppliers to supply products or  any other matter beyond the Contractor’s control. 


13.1 The Customer authorises the Contractor to collect, retain, record, use  and disclose commercial and/or consumer information about the Customer,  in accordance with the Privacy Act 1988 and the Privacy Principles outlined  in the Privacy Amendment Act 2012, to persons and/or legal entities who  are a solicitor or any other professional consultant engaged by the  Contractor, a debt collector, credit reporting body and/or any other  individual or organisation which maintains credit references and/or default  listings. This information may be given before, during or after the provision  of credit to the Customer. 

13.2 Subject to the Privacy Principles outlined in the Privacy Amendment  Act 2012, the Customer further authorises the Contractor to collect, retain,  record, use and disclose personal information for the marketing of Goods  and Services provided by the Contractor. 


Any dispute or difference between the Customer and the Contractor may be  notified by a party to the other party and the parties shall firstly meet to  negotiate, in good faith, resolution of the dispute and secondly, if  negotiation fails to achieve a resolution of the dispute within five (5)  working days of the notification of the dispute, attend mediation,  administered in accordance with procedures as set out by the Institute of  Arbitrators and Mediators Australia, provided that this provision shall not  prevent the Contractor from instituting legal action at any time to recover  monies owing by the Customer to the Contractor. 


The Customer hereby charges all property, both equitable and legal,  present or future of the Customer in respect of any monies that may be  owing by the Customer under these Terms and Conditions or otherwise and  hereby authorises the Contractor or its solicitors to execute any consent  form as its attorney for the purpose of registering a caveat over any real  property owned by the Customer at any time. 


16.1 Non-Waiver 

Failure by the Contractor to enforce or delay in enforcing any right or  provision of these Terms and Conditions will not constitute a waiver of such  right or provision unless acknowledged by in writing. 

16.2 Amendments to these Terms and Conditions 

The Contractor reserves the right to vary these Terms and Conditions at  any time with notice in writing to the Customer. Any subsequent signed  quote or work order will represent the Customer’s agreement to these  Terms and Conditions as amended. 

16.3 Severability  

Any provision in these Terms and Conditions which is invalid or  unenforceable in any jurisdiction must be read down for the purposes of  that jurisdiction, if possible, so as to be valid and enforceable. If that  provision cannot be read down then it is capable of being severed to the  extent of the invalidity or unenforceability without affecting the remaining  provisions of these Terms and Conditions or affecting the validity or  enforceability of that provision in any other jurisdiction. 

16.4 Governing Law and Jurisdiction 

These Terms and Conditions are governed by the laws of the State of  Queensland and the laws of the Commonwealth of Australia which are in  force in Queensland. All disputes arising between the Customer and the Contractor will be submitted to a court of competent jurisdiction in  Queensland selected by the Contractor and such court shall possess  territorial jurisdiction to hear and determine such proceedings.